You may return most new, unopened items within 30 days of delivery for a full refund in the form of store credit. We'll also reimburse the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), not applicable if the order was categorizes as free shipping.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).
No Refunds: Any cannabis accessory & swimwear purchase is final sale unless the order is a result of our own error. In which case your refund will be returned in the form of store credit.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping & Handling
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All orders are shipped expedited, customers may also receive multiple parcels when purchasing different brands.
When you place an order, all shipping prices are flat rated & we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Your estimated shipping time on orders will be displayed in registered accounts: My Account > Orders. Note that most products specify how soon the product will be shipped, this is production/handling time and is independent of shipping/delivery time.
Estimated Shipping Times
Canada: After the specified production time Canadian customers can expect their orders to be received within 5 - 15 business days. Due to COVID-19 & the Christmas season it may take longer.
U.S.A: After the specified productions time United States customers can expect their orders to be received within 5 - 20 business days. Due to COVID-19 pandemic restrictions & the Christmas season, shipment time may take longer.
Rest of the World: After the specified productions time customers from the rest of the world can expect their orders to be received within 15 - 25 business days. Due to COVID-19 pandemic restrictions and some couriers not being available in certain countries, shipment time may take longer.